Please see below for lift ticket and guest capacity restrictions for the 2021/2022 winter season.  You can also get all the information you need if you wish to take ski and/or snowboard lessons here.  Please note that JH Concierge does not book lessons or lift tickets, you must do that on your own

RENTAL GEAR

Let Jackson Hole Concierge get your party set with some of the best rental gear the industry has to offer!  Jackson Hole Concierge is proud to partner with one of the areas premier ski and board rental companies.  They are a full service ski and snowboard shop delivering equipment rentals to over 50 North American Ski Resorts.  Instead of traveling to a busy ski shop, waiting in line and wasting time that you could be skiing, they will personally deliver your equipment and get you fitted in the comfort of your accommodations anywhere in Jackson, Wilson or Teton Village, all while keeping you and your family safe with their COVID-19 protocols.  They carry only top of the line, high performance Rossignol gear so you know that you’re getting the best of the best!  After using this service, you will never want to stand in a crowded ski shop again.

  • Delivery: All your equipment will be delivered directly to you at your accommodations. They bring extra boots in multiple sizes for a guaranteed perfect fit.
  • Support: Should you for any reason need/want to switch out any equipment throughout your rental period, simply give them a call and they’ll meet you at your location (even on the mountain!) within 45 minutes.
  • Pickup: On your final rental day, they will come to your accommodations to pick up all your rental equipment.  You do not need to be present for pickup.
  • Safety: Team members will be wearing gloves and masks at all times and will be disinfecting the shop, equipment and delivery vehicles each morning, afternoon and evening. Customers will have the option for no or limited touch boot fittings.

Pricing is per day and includes:  Skis, boots, poles and/or snowboard, snowboard boots, full delivery, support and pick-up service. There is never a delivery fee and all cancellations made within 48 hours of delivery date are fully refundable less a 20% JH Concierge service fee.  Tax is not included.  Prices increase by $10 per person during high demand dates 12/26/2021 – 1/1/2022.   2 day minimum ski/snowboard rental. 

  • High Performance: $67 / $77 during high demand dates
  • Performance: $57 / $67
  • First Timer: $47 / $57
  • Tweener: $47 / $57
  • Junior: $36 / $46
  • High Performance Snowboard:  $59 / $69 during high demand dates
  • Performance Snowboard: $49 / $59
  • Junior Snowboard: $36 / $46
  • Premium Boot Upgrade: $15 / $20 during high demand dates
  • Helmets: $15 / $20
  • Goggles: $10 / $12   

High demand dates:   12/26/2021 – 1/1/2022

72 hour cancellation policy.  All cancellations are subject to a 20% JH Concierge cancellation fee, regardless of when cancelled and even in the event of a COVID shutdown or illness. 

 

JACKSON HOLE MOUNTAIN RESORT2021/2022 Winter Season

When we created our plan to operate the resort this winter, our assumption was COVID-19 would be well under control due to widespread access to vaccines and we would return to operating under more normal conditions. We currently plan to operate all lifts at full loading capacity, including the Aerial Tram, but we are prepared to modify our operations as required by any forthcoming health orders. We will continue with innovations introduced last season to manage our guest experience, including limiting daily capacity, requiring reservations for multi-resort pass products and offering early loading on select base area lifts to help skiers and riders get on the mountain earlier.

We developed a playbook last year that modified our operations and enabled us to stay open the full 137 days, affording our guests a premier skiing experience. We strive to do the same this year by staying nimble, adapting to changing situations and communicating any changes to our plans in response to health orders. Because of continued uncertainties surrounding the upcoming season, and to help mitigate any buyer anxieties, we are offering full refunds for any JHMR pass product, less an administrative fee. Our hope, goals and plans are for normalcy, but we will relieve our guests of the risk of that uncertainty with this provision.

Elevating the Guest Experience
We are implementing new lift ticket purchasing procedures, personalized guest service enhancements and user-friendly technology innovations across our operation. To reduce crowding, we will manage daily mountain capacity throughout the season and will strongly recommend day ticket purchasers to buy online in advance. JHMR passholders will NOT be required to make a reservation and can ski or ride on the days as indicated on the pass type purchased.

Day Tickets and Advance Purchasing
Jackson is home to some of the best skiing in the US and Jackson Hole Mountain Resort is a MUST if skiing is your passion.  Starting September 7, 2021, guests can review pricing, check availability and purchase day or afternoon tickets online here. Guests are incentivized to purchase online before their visit with a 10% discount on purchases made outside 14 days or more and a 5% discount for purchases made within 7-14 days.

Purchasing in advance also allows for pre-arrival ticket fulfillment, mailing and lodge delivery with the added convenience of direct-to-lift access. We will continue an afternoon ticket start time of noon.  If capacity limits are met for a specific day, tickets will no longer be available for purchase.  If a date(s) you are interested in is sold out, please contact the JHMR Guest Service Center at 307-739-2654 to learn more about available alternative options.  Jackson Hole Concierge cannot secure lift tickets for guests.

Reservations for Ikon Pass and Mountain Collective
JHMR is requiring reservations for Ikon Pass and Mountain Collective passholders. Ikon Pass holders intending to visit JHMR can begin making reservations on Thursday, October 21, 2021, on ikonpass.com. Mountain Collective passholders may begin making reservations on Thursday, October 21, 2021, on jacksonhole.com. Ikon Pass and Mountain Collective passholders with proof of an area lodging reservation or flight booking made prior to Thursday, October 21, 2021, will be able to make a reservation.

COVID Safety Protocols and Season Pass Refund Option
With the ongoing uncertainty surrounding COVID-19 and variants, JHMR is offering passholders the opportunity to receive a full refund, less an administrative fee, on their 2021-22 JHMR season pass purchase up to November 15, 2021

We will continue to monitor the evolving health and safety guidance and recommendations from local, state and federal officials and may adopt additional operational protocols to ensure guest and employee safety. We appreciate your enthusiasm and loyalty as we adapt to current circumstances while maintaining our guest service standards and commitments.

Communications
Further details may be found in our FAQs section on www.jacksonhole.com/winter-faq.html  and will rely on our free app, JH Insider, as a critical tool to receive real-time updates regarding mountain operations. We will also be introducing SMS text notifications, an improved online store, QR codes for hands-free information, mobile payments and much more. We understand communication is key, so we will keep guests informed through as many channels as possible. 

Additional Ski Options
You can also ski at Snow King, the town mountain, which offers night skiing 6 nights a week!  Everything you need to know including purchasing lift tickets and ski lessons can be found at www.snowkingmountain.com

Skiing is also available at Grand Targhee Resort located in Alta, Wyoming just a short ride from Jackson. You must pre-purchase lift tickets online before arriving at the resort as they will ONLY be selling tickets online for the 2020-2021 season.  Quantities will be limited and are subject to sell out at any time. https://www.grandtarghee.com/ 

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